Relationship manager (Cyprus)

Описание

A leading consulting firm providing professional services across a range of business sectors is seeking a Relationship Manager to advise and support corporate and individual clients in their relationships with banks, EMIs, PSPs and other financial providers. The role focuses on guiding clients through banking onboarding and compliance requirements, including KYC/KYB, SOF/SOW and periodic reviews, advising on payment-related matters, and acting as a liaison between clients and financial providers. Experience with iGaming and/or Forex/CFD clients is strongly preferred, along with a solid understanding of international and high-risk clients, corporate structures and transaction flows.The position requires relocation to Cyprus (the company provides a relocation package).Responsibilities: Manage a portfolio of corporate and individual clients and act as their main point of contact for banking-related matters. Assess clients' business models, jurisdictions and ownership structures. Assess clients' banking and payment requirements and identify suitable banks, EMIs, PSPs, acquirers and crypto service providers based on their business profiles and operational needs. Provide advisory and coordination support throughout corporate and personal account opening processes, guiding clients on financial institutions' requirements and onboarding procedures. Review KYC/KYB documentation and advise clients on documentation requirements to facilitate a smooth onboarding process. Provide guidance on Source of Funds (SOF), Source of Wealth (SOW) and business activity documentation in accordance with financial institutions' requirements. Facilitate communication between clients and financial institutions, assisting with clarification requests, documentation requirements and account-related matters. Advise and support clients during periodic KYC/KYB reviews, ensuring they are informed of applicable requirements and deadlines. Support clients with ongoing account management. Assist with payment-related matters, including payment requests, rejected/returned payments and investigations. Coordinate internally with Compliance, Legal, Finance and other departments where required. Maintain accurate and up-to-date client records, provider information and case statuses. Monitor ongoing cases and ensure agreed internal SLAs and service standards are met. Build and maintain strong professional relationships with clients and financial providers. Identify potential issues early and escalate complex or high-risk cases when required. Requirements: Relevant experience in Banking, Payments, FinTech, EMI/PSP, Corporate Services or Financial Services. Experience with iGaming or Forex/CFD clients is strongly preferred. Strong knowledge of KYC/KYB, corporate onboarding, EDD, SOF/SOW and periodic reviews. Experience working with banks, EMIs, PSPs, acquirers and crypto service providers. Ability to assess business models, corporate structures, transaction flows and jurisdictions. Experience with international and high-risk clients. Strong client relationship, communication and problem-solving skills. Excellent organisational skills and ability to manage multiple cases and tight deadlines in a fast-paced environment. Fluent English and Russian. What we offer: Competitive remuneration Convenient location in Limassol On-site meals (breakfast and lunch) Opportunities for professional growth Friendly working environment